Error running 'dwave ping' in console

• 

  Mohammad D  (Report)

  September 16, 2022 00:16

  Hi,

  Without knowing the exact error message you receive when performing a 'dwave ping' I can provide general advice.

  If you have already installed 'dwave-ocean-sdk' and completed 'dwave setup' please find a file on your computer called 'dwave.conf' usually located in /home/current-user/.config/dwave/dwave.conf (Linux) or %user_profile%\AppData\Local\dwavesystem\dwave (Windows) 

  1. Recommend removing any information within the 'dwave.conf' file that is not required. Sample shown below only includes the profile name and a token.

  [defaults]
  token = your_token_here

  2. Run the following commands to confirm you have access to solvers in each region

  ## list of solvers available in na-west-1
  dwave solvers --region na-west-1 --list --all

  ## list of solvers available in eu-central-1
  dwave solvers --region eu-central-1 --list --all

  3. Use 'dwave ping' to ping an available solver

  ## ping based on class i.e.'qpu'
  dwave ping --region na-west-1 --client qpu
  dwave ping --region eu-central-1 --client qpu

  ## ping a specific solver by name
  dwave ping --region na-west-1 --solver DW_2000Q_6
  dwave ping --region eu-central-1 --solver Advantage_system5.2

   

  If you continue to encounter any issues after performing the above steps, please provide details (i.e. exact error message shown).

  Best,

  Mohammad

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